Global operations across 5 continents.
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Head office: Great Yarmouth, UK

Regional head office: Chandler, Arizona

Regional head office: Perth, Western Australia

Regional head office: Singapore

Key facts

  • COVID-19 Update
  • 6th March 2020

16.03.20

As the landscape regarding Coronavirus (COVID-19) continues to develop, we are closely monitoring the situation and are adhering to Governments and World Health Organisation guidelines on all aspects of safe working, quarantine and travelling.

As the landscape regarding Coronavirus (COVID-19) continues to develop, we are closely monitoring the situation and are adhering to Governments and World Health Organisation guidelines on all aspects of safe working, quarantine and travelling. Our highest priority is the health and safety of our community whilst maintaining business continuity to ensure the reliability of services and on-going support to all our customers worldwide. We have prepared for a number of contingencies to minimise the risk and disruption to our global business operations, employees, and customers.

AST's networks, key systems and customer platforms are hosted in the Cloud or at secured, off-site or on-site or data centres with 'warm' standby capability for the latter and are expected to continue providing reliable, uninterrupted service. In the event of a quarantine situation that disrupts physical workplace availability, plans are in place to ensure all staff have appropriate resources to facilitate business as usual through remote working in support of our customers.

We are liaising regularly with our suppliers, freight forwarders, employees and offices around the world and continue to maintain appropriate levels of inventory.  However, any forecasting information from our customers which may assist in our decision making is always welcome, please contact your Account Manager to share useful updates.

Our supply chain is likewise acting with vigour to ensure continuity of supply and we remain confident that appropriate plans are in place.

We will assess the situation daily and update our plans accordingly in what is an extremely fluid scenario.  However, please be assured that we will continue to work diligently to ensure the processes, infrastructure and safeguards we have in place enable us to continue to deliver a high level of service and support from all teams and locations.

Our Global Customer Support team are available 24x7 and can always be contacted on:

Telephone: +44 (0)1493 441 485
Email: globalcustomersupport@theastgroup.com
Skype: AST Customer Services

Thank you in advance for your cooperation and support.

Best regards
Gregory Darling

Wherever you are, whatever your remote connectivity requirements, AST has a solution. To discuss how we can take you further with one of the friendly team call +44 (0)1493 440 011 or email info@theastgroup.com

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