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Key facts

  • 24/7 Global Customer Support
  • Reliable service
  • IsatHub is easy to use


John Sullivan, owner of Elite Survival Training, uses the IsatHub on his expeditions to Borneo

John Sullivan knows the importance of reliable and effective communications, after all, he is a former Royal Marine Commando and manages his own freelance consultancy company, Elite Survival Training. He has operated in some of the world’s most challenging environments, his first-hand knowledge and his network of contacts have made him an invaluable adviser to media companies such as the BBC, Channel 5 and National Geographic on how to experience the cultures and natural environments they wish to explore.

For his expeditions and courses, John uses the IsatHub, a small satellite wi-fi hub, provided by Applied Satellite Technology Ltd (AST), he commented;  "I can’t praise AST’s services enough.  The AST’s Global Customer Support team is an amazing asset to have when you are out on the field as you know you can rely on them to solve any technical issues.”

Every year Elite Survival Training organises an overseas expedition to Borneo, where they spend eleven days in the jungle. Safety is of paramount importance for them “We have never had to use the satellite phone for an emergency before, but this year a customer got injured and unfortunately couldn’t continue with the trip. Without the IsatHub it would have been extremely difficult to arrange pick-up points for the customer, doctors and rescheduling the flights home.”

The IsatHub is very easy to use and its service is accessed through your phone or your tablet. It provides set-up assistance and gives you full control over access to the service as well as visibility of data usage.  The voice application enables you to send and receive voice calls on your devices.

AST’s Global Customer Support department provides 24/7 support to customers around the world. Support staff are well equipped to offer pre and post-sales support for hardware, airtime, and applications in the AST portfolio. AST has accumulated a wealth of experience in the field of repair, maintenance and installation of satellite equipment in both marine and land-based environments worldwide. Fully trained in-house engineers can offer bespoke installations, training, repairs, software upgrades and PCB board replacements.

I can’t praise AST’s services enough. AST’s Global Customer Support team is an amazing asset to have when you are out on the field as you know you can rely on them to solve any technical issues.

John Sullivan, owner of Elite Survival Training
About the project

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