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Sales Support & Operations Administrator

  • Location

    Applied Satellite Technology Asia Pte Ltd

  • Department

    Sales

  • Hours

    Full Time

  • Closing Date

    31st August 2022

This role is primarily based at our Singapore location.

Details

  • Location

    Applied Satellite Technology Asia Pte Ltd

  • Department

    Sales

  • Hours

    Full Time

  • Closing Date

    31st August 2022

The Role

You will be responsible for supporting our Sales team and Channel Partners with all post order related queries to ensure we provide an outstanding customer experience from point of customer order.

This is a demanding role and requires you to be highly motivated with the ability to prioritise effectively, multitask, and handle multiple tasks whilst at the same time being able to quickly absorb and retain customer and process knowledge.  Being successful in this role requires an ability to partner with other internal teams to deliver the highest levels of customer satisfaction. Previous customer service experience is essential, ideally in a sales environment.

Your main responsibilities will include;

  • Proactive support to Sales team and our Channel Partners to ensure we deliver an outstanding customer experience from point of customer order.
  • Raise all sales orders, proforma invoices, sales invoices, despatch notes and any other sales related documentation accurately and quickly.
  • Issue sales order confirmations to customers in a timely manner.
  • Ensure all freight charges are re-charged to customers.
  • Process airtime top ups and activations (Iridium & Inmarsat) as required confirming back to customers.
  • Handle customer enquiries via telephone and email.
  • Answer sales office switchboard.
  • Perform CRM housekeeping to ensure our customer data is cleansed and accurate at all times.
  • Collate sales related documentation for Sales and Management team as requested, for example stock reports.
  • Work as a team with our Sales and Technical teams as well as other AST teams who will compliment and support your efforts.
  • Manage administration of stock and re-ordering.
  • Ensure all sales related documents are uploaded to AccPac.
  • Complete ad-hoc admin related tasks/projects as required.

The Person

You will be passionate about managing customer expectations whilst delivering fantastic customer support. Candidates should have a high level of self-motivation and a strong drive to learn and continue to learn and develop in the future. You will have the willingness to adapt to varying demands of the role throughout our busy periods.

  • Good business sense
  • Excellent communication and Commercial skills
  • Positive attitude, Self-starter
  • Detail oriented
  • Multitasking and handling of several work streams
  • Management of time and projects effectively
  • Management of priorities
  • Team player
  • Motivation and focus
  • Good knowledge of the company’s products and services

 

Skills/Experience/Qualifications

  • Ideally from a background customer service, in a sales environment
  • Ability to efficiently juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Self-Starter, initiative, inquisitive, driver for high performance.
  • Have knowledge and experience in using Microsoft Office software.
Application Information

For more information or to apply please send CV and cover letter to;

 

Sampaul Singh, The AST Group, 110 Lorong 23 Geylang, #03-05 Victory Centre, Singapore 388410

email: ast.hr@theastgroup.com

 

Closing date: 31st August 2022

No Agencies

Apply for this position directly

UPLOAD CV

For further details or to request a call from one of our sales team please contact us on
info@theastgroup.com