Reliable communication is vital, especially when disaster strikes.

In 2017, during Hurricane Irma, a staggering 95% of cell sites were out leaving many without a connection to communicate with family, friends and colleagues to confirm their safety or offer essential support.

A satellite phone enables a secure channel to communicate in remote locations and emergency situations.

Here are a few tips to ensure your satellite handsets are storm ready…

1. Check that the battery is fully charged
2. Make a test call to check it's working properly
3. Ensure SIM card is in place
4. Keep your user guide to hand

How to test an Iridium satellite phone 

Iridium post-paid and pre-paid customers can place a free call to 00-1-480-752-5105 to test their phone. An automated message will play stating that the call was successful. If an error message is played or if the call does not connect at all, please contact AST Global Customer Support. 

You can check the balance of your Iridium prepaid SIM card by simply dialling 2888, free of charge. 

How to test an Inmarsat satellite phone 

Inmarsat post-paid and pre-paid customers can place a free call to +870-776-999-999 to test their phone. An automated message will play stating that the call was successful. If an error message is played or if the call does not connect at all, please contact AST Global Customer Support.

How to check the balance on an Inmarsat SIM card

You can check the balance of your IsatPhone prepaid SIM card by simply dialling 591, free of charge.  To display your balance on-screen dial *106# 

If you would like some advice on satellite phones to keep you connected during critical and emergency situations, contact us on info@theastgroup.com.

For more help and guidance see our frequently asked questions about Inmarsat and Iridium satellite communications & usage page.